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FAQ

Welcome To The House Of Genista FAQ (Frequently Asked Questions). If You Have A Question Relating To My Website, Bears, Dolls, Bearaphernalia Etc That Has not Been Answered Below, Please Email Me, Hillary Rose at

About The House Of Genista

  1. What is The House Of Genista?
  2. Who Runs The Site?

What We Do

  1. What Does The House Of Genista Do?
  2. Are "Genista Bears" Suitable For Children?
  3. Are All Bears Immediately Available?
  4. What Guarantee Does The House Of Genista Offer?
  5. Can I Use Lay-A-Way To Purchase A Bear?

Where We Are?

  1. Where Is The House Of Genista?
  2. Can I Reach The House Of Genista?
  3. Contact Details

About The House Of Genista

  1. What is The House Of Genista?
    • The House of Genista is a website aimed at Teddy Bear Collector's. I design and create mainly OOAK Collector Teddy Bears and small Limited Editions, Needle felted Bears/Critters, all individually designed with you in mind.
  2. Who Runs The Site?
    • The site is run by myself, Hillary Rose, Teddy Bear Designer & Soft Sculpture Artist.

What We Do

  1. What Does The House Of Genista Do?
    • The House Of Genista creates collectible Teddy Bears & Critters from mohair/faux fur/felt/pipecleaners/merino wool. We also re-home orphaned Antique/Vintage Bears and sell a variety of Bearaphernalia for the Teddy Bear Collector.
  2. Are "Genista Bears" Suitable For Children?
    • "Genista Bears" have been created with the Teddy Bear Collector in mind and are not suitable for small children due to small parts which a young child could swallow. I will however make a child friendly bear for you using safety eyes and joints. Email me with any requests for a CHILD SAFE BEAR......
  3. Are All Bears Immediately Available?
    • In most cases, yes...but if I don't have a particular bear in stock when you order it, I will advise you of an anticipated delivery date if I have to make one for you. This normally takes a couple of weeks. Most of my bears are OOAK but I can often make you a similar bear, unless otherwise stated.
  4. What Guarantee Does The House Of Genista Offer?
    • The House Of Genista promises you a full, money back guarantee (less postage costs both ways) if:
    • 1: You are not satisfied that your product is as described on our website.
    • 2: You are not satisfied with the product for whatever reason.
  5. Can I Use Lay-A-Way To Purchase A Bear?
    • You most certainly can. Details are on my " Policies" Page. Click for details...

Where We Are?

  1. Where Is The House Of Genista?

    • The House Of Genista is located at my workshops in the beautiful Vale of Glamorgan, South Wales, United Kingdom
  2. Can I Reach The House Of Genista?
    • I can be reached here at the site by filling out my feedback form on my "Contact Me" page!
    • Email me at: [email protected]
    • [email protected]
    • [email protected]
    • I am always available to answer any questions and read all the comments you post in my guestbook or on my blog, so keep them coming!
  3. Contact Details
    • My contact details can be found on my "Contact Me" page

Still have questions? Feel free to Contact Us

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